Refund, Return & Exchange Policy
At Rovadik, we take pride in the quality of our products and want you to have a positive shopping experience. If there is a genuine issue with your order, please contact us promptly so that we can review the matter and provide an appropriate resolution.
Due to the nature of our products, including print-on-demand, dropship, and custom-made products, our Refund, Return & Exchange Policy is subject to the terms below.
1. 3-Day Issue Reporting Period
You must contact us within 3 days of the delivery date if you receive a product that:
- Is defective or damaged
- Is materially different from the product description
- Is the wrong product
- Has a manufacturing or workmanship defect
- Has another significant issue that occurred before or during delivery
Claims submitted after 3 days from the delivery date may not be accepted.
The 3-day period applies from the date the order is shown as delivered according to the applicable shipping or delivery records.
2. Custom-Made & Customized Products
Custom-made, personalized, customized, made-to-order, or specially manufactured products are not eligible for return, refund, or exchange due to a change of mind, incorrect selection, or buyer preference.
Because these products are produced specifically according to the customer’s requirements, we cannot accept them back once production has commenced.
However, if a custom-made product is defective, materially different from the agreed specifications, or incorrectly manufactured by us, please contact us within 3 days of delivery with supporting photographs or videos. We will review the claim and, where appropriate, provide a replacement or refund.
3. Print-on-Demand & Dropship Products
Due to the nature of our print-on-demand and dropship products, returns are generally not accepted.
A replacement or refund may be provided only when the product:
- Is defective or faulty
- Arrives damaged
- Is the wrong item
- Is materially different from its description
- Has another issue attributable to manufacturing, fulfillment, or our error
Any claim must be submitted within 3 days of delivery.
4. How to Report a Problem
If you receive a product with an issue, please contact us at:
Email: support@rovadik.com
Please include:
- Your order number
- The email address used to place the order
- A detailed description of the issue
- Clear photographs of the product
- A video, where necessary, showing the defect or issue
- Photographs of the packaging, if the product arrived damaged
Providing clear photographs or videos helps us investigate the issue quickly.
After reviewing your claim, we will determine whether the order qualifies for a replacement, refund, exchange, or another appropriate resolution.
The resolution will be determined on a case-by-case basis.
5. Returns
Rovadik does not generally accept physical returns.
Please do not send any product back to us without receiving written instructions from our support team.
If you send a product to an address without prior authorization from Rovadik, the package may not be accepted or processed, and you may be responsible for any associated shipping costs or losses.
For approved claims, we will provide specific instructions regarding what you need to do with the product.
6. Refunds
If your claim is approved for a refund, the refund will generally be issued to the original payment method used for the purchase.
Refunds are limited to the amount determined to be eligible after reviewing the claim.
Shipping and handling charges are generally non-refundable, unless the issue was caused by an error attributable to Rovadik and we determine otherwise.
Refund processing time may vary depending on the payment method, bank, payment gateway, and financial institution.
7. Exchanges & Replacements
We may provide an exchange or replacement when a product is:
- Defective
- Damaged during delivery
- Incorrectly supplied
- Materially different from the product description
- Incorrectly manufactured or fulfilled by us
Exchanges or replacements are subject to product availability.
If the exact product is unavailable, we may, at our discretion, provide an alternative resolution such as a refund.
8. Products Damaged or Misused After Delivery
Our policy does not cover damage or defects resulting from:
- Misuse
- Accidental damage
- Improper handling
- Improper installation or use
- Water or liquid damage where the product is not designed for such exposure
- Normal wear and tear
- Unauthorized modification or alteration
- Abuse
- Damage caused after delivery by the customer or another person
Such claims may be rejected after review.
9. Sale & Promotional Items
Unless otherwise stated on the product page or promotional terms, sale, discounted, clearance, and promotional products are generally not eligible for refunds or exchanges.
However, if a sale or promotional product is defective, damaged, incorrectly supplied, or materially different from its description, please contact us within the 3-day claim period. We will review the issue and determine the appropriate resolution.
10. Order Cancellation
Orders may not be cancelled once they have been processed or shipped.
If you request cancellation before your order has been processed or shipped, we may be able to cancel it depending on its status.
A 20% cancellation fee may apply to approved cancellations before processing/shipping to cover applicable processing, payment gateway, administrative, and other costs.
Once an order has entered production, fulfillment, or shipping, cancellation may no longer be possible.
For custom-made or personalized products, cancellation may not be possible once production has started.
11. Change of Mind
We do not accept refund, return, or exchange requests simply because:
- You changed your mind
- You no longer want the product
- You ordered the wrong size or specification
- You found the product cheaper elsewhere
- You ordered the wrong product by mistake
- The product is different from what you personally expected, where it matches the product description
Customers are encouraged to carefully review the product description, specifications, size information, color options, and other product details before placing an order.
12. Late or Missing Refunds
If your refund has been approved but you have not received it:
- Check your bank or payment account again.
- Check with your card issuer or payment provider.
- Contact your bank, as processing times can vary.
- If you still have not received the refund, contact us at support@rovadik.com.
Please allow reasonable processing time for the payment provider or bank to complete the transaction.
13. Important Notice
All refund, replacement, and exchange requests are subject to verification and approval by Rovadik.
Submitting a claim does not automatically guarantee a refund, replacement, or exchange.
For eligible issues, our team will review the information and supporting evidence provided and determine the appropriate resolution.
The 3-Day Rule Is Strict
To be eligible for consideration, you must report any issue within 3 days of delivery.
Claims submitted after the 3-day period may not be accepted.
Contact Us
If you have an issue with your order, please contact us as soon as possible:
Rovadik
Email: rovadikglobal@gmail.com
Phone: +91-9532-511-557
When contacting us, please include your order number so that we can assist you promptly.