Privacy Policy
Rovadik, a sole proprietorship (“Rovadik“, “we“, “us“, or “our“), operates the website www.rovadik.com
We respect your privacy and are committed to protecting the personal information that you provide to us.
This Privacy Policy explains what personal information we collect, how we collect it, why we use it, how we share it, how we protect it, and the choices and rights available to you when you use our Website or purchase our products.
This Privacy Policy is intended for customers and visitors of our Website in India and is framed with reference to applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and applicable rules and regulations thereunder. The DPDP framework establishes obligations concerning processing of digital personal data and provides individuals with rights relating to their personal data.
By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
When you visit our Website, create an account, place an order, contact us, or otherwise interact with our services, we may collect certain personal information.
A. Information You Provide
Depending on how you use our Website, we may collect:
- Full name
- Mobile number
- Email address
- Billing address
- Shipping/delivery address
- City
- State
- PIN code
- Account information, if you create an account
- Order details
- Products purchased or viewed
- Information provided in customer support communications
- Information provided through contact/enquiry forms
- Reviews, feedback, or other information you voluntarily provide
- Any other information that you voluntarily provide to us
We aim to collect only information that is reasonably necessary for the relevant purpose.
B. Payment Information
When you place an order, you may be required to provide payment-related information.
Depending on the payment method selected, payments may be processed through third-party payment service providers, including Razorpay, Cashfree, PayU, PhonePe, Stripe, or other payment providers that may be available on our Website from time to time.
Payment service providers may collect and process payment information according to their own privacy policies and terms.
Rovadik does not generally store your complete credit card, debit card, UPI PIN, internet banking password, or other sensitive payment credentials on its own servers.
For Cash on Delivery (“COD”) orders, we may collect and process the information necessary to fulfil and deliver the order.
2. INFORMATION COLLECTED AUTOMATICALLY
When you visit www.rovadik.com, certain information may be collected automatically through your browser, device, cookies, analytics tools, and similar technologies.
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate geographic location
- Date and time of access
- Pages visited
- Products viewed
- Search terms or referring websites
- Website interactions
- Cart activity
- General usage and technical information
This information helps us operate, secure, analyse, and improve our Website.
3. COOKIES AND SIMILAR TECHNOLOGIES
Our Website uses cookies and similar technologies.
Because Rovadik uses WordPress and WooCommerce, certain cookies may be necessary for basic e-commerce functions such as maintaining your shopping cart, remembering sessions, and supporting Website functionality. WooCommerce documents several such store-front cookies, including cart and session-related cookies.
We may also use cookies or similar technologies for:
- Website functionality
- Shopping-cart functionality
- Remembering preferences
- Login/account functionality
- Website analytics
- Performance measurement
- Advertising and remarketing
- Fraud prevention
- Improving user experience
Third-party services used on our Website may also place their own cookies or similar technologies.
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website.
4. HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information for the following purposes:
Processing and fulfilling orders
We use your information to:
- Process your orders
- Confirm your purchases
- Process payments
- Arrange shipping and delivery
- Generate invoices
- Provide order confirmations
- Send delivery updates
- Process cancellations
- Process returns and exchanges
- Process refunds
- Handle warranty or product-related issues
Customer support
We may use your information to:
- Respond to enquiries
- Respond to complaints
- Provide customer service
- Resolve order-related issues
- Communicate with you regarding your purchases
Website operation
We use information to:
- Operate and maintain our Website
- Improve Website functionality
- Improve website security
- Troubleshoot technical issues
- Improve customer experience
Analytics
We may analyse Website usage and customer interactions to understand:
- Which products are viewed
- How visitors navigate our Website
- Which pages receive traffic
- How customers interact with our Website
- How our marketing campaigns perform
Fraud and security
We may use information to:
- Detect suspicious transactions
- Prevent fraud
- Protect customers
- Protect our Website and business
- Investigate misuse
- Enforce our terms and policies
Marketing
Where permitted under applicable law and, where required, based on your consent, we may use your information to send:
- Promotional offers
- Discounts
- Product announcements
- New product information
- Marketing communications
- Other information about Rovadik products and services
You may opt out of promotional communications at any time.
5. WHATSAPP, SMS, EMAIL AND TELEPHONE COMMUNICATIONS
We may use your mobile number or email address to communicate with you regarding your orders, payments, delivery, returns, refunds, customer support, account security, and other service-related matters.
Where appropriate consent has been obtained or where otherwise permitted under applicable law, we may also send promotional communications through:
- SMS
- Telephone
- Other communication channels
You may request to stop receiving promotional communications.
Please note that transactional or service-related communications may still be sent where reasonably necessary to fulfil your order or provide our services.
6. SHARING OF PERSONAL INFORMATION
We do not sell or rent your personal information to third parties.
However, we may share personal information with service providers and other parties where reasonably necessary to operate our business, fulfil your orders, provide our services, or comply with applicable law.
These may include:
Payment Service Providers
Depending on the payment option selected, relevant information may be shared with payment service providers such as:
- Razorpay
- Cashfree
- PayU
- PhonePe
- Stripe
- Other payment providers made available on our Website
Courier and Logistics Partners
We may share information such as:
- Name
- Mobile number
- Shipping address
- PIN code
- Order details
with courier, shipping, and logistics providers so that your order can be delivered.
Website and Technology Providers
Our Website is operated using WordPress and WooCommerce.
Depending on the plugins, hosting services, themes, integrations, and other technologies installed on our Website, certain information may be processed or shared with relevant technology providers.
The precise information shared may vary depending on the services and plugins enabled on our Website. WooCommerce itself notes that extensions and integrations can result in customer information being shared with external services depending on how the store is configured.
Analytics and Advertising Providers
We may use third-party services for analytics, advertising, conversion tracking, and remarketing, such as Google, Meta, or other advertising/analytics providers.
These providers may process information in accordance with their respective privacy policies.
Professional and Business Service Providers
We may share information where reasonably necessary with:
- IT service providers
- Website administrators
- Accountants
- Legal advisors
- Customer support providers
- Cloud/storage providers
- Communication service providers
Government and Legal Authorities
We may disclose information where required or permitted by applicable law, including where necessary to:
- Comply with a legal obligation
- Respond to lawful government requests
- Prevent fraud
- Investigate illegal activity
- Protect our rights or property
- Protect customers or other persons
- Establish, exercise, or defend legal claims
7. ADVERTISING AND REMARKETING
We may use advertising and remarketing technologies to understand how visitors interact with our Website and to measure the effectiveness of our advertising.
For example, we may use technologies that allow us to determine whether a visitor:
- Visited our Website
- Viewed a product
- Added a product to their cart
- Initiated checkout
- Completed a purchase
- Interacted with one of our advertisements
Where enabled, these technologies may be provided by platforms such as Google and Meta or other advertising providers.
These services may use cookies, pixels, tags, or similar technologies.
You may be able to manage certain advertising preferences through your browser, device settings, or the relevant advertising platform.
8. LEGAL BASIS AND CONSENT
We process personal information for purposes that are reasonably necessary for operating our business and providing our services.
Depending on the circumstances, processing may be based on:
- Your consent
- Your request to purchase or receive products/services
- Fulfilment of a transaction
- Compliance with a legal obligation
- Legitimate and lawful business purposes permitted under applicable law
- Protection of our rights, customers, Website, or business
Where processing is based on consent, you may withdraw your consent, subject to applicable law and any consequences associated with such withdrawal.
The DPDP framework requires consent to be meaningful and provides individuals with mechanisms concerning withdrawal of consent and exercise of rights.
9. YOUR RIGHTS
Subject to applicable law, you may have the right to:
Access information
Request information about the personal information we process about you.
Correction
Request correction of inaccurate or incomplete personal information.
Erasure
Request deletion of your personal information where applicable.
Withdrawal of consent
Where we process your personal information based on consent, you may withdraw that consent.
Grievance redressal
You may raise a complaint or grievance concerning our processing of your personal information.
Nomination
Where applicable under the DPDP framework, you may exercise rights concerning nomination in relation to your personal data.
The specific availability and scope of these rights may depend on applicable law and any applicable exceptions.
To exercise your rights, contact us using the details provided below.
We may need to verify your identity before processing certain requests to prevent unauthorised access to personal information.
10. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
For example, information may be retained for:
- Order processing
- Delivery
- Returns and refunds
- Customer support
- Warranty claims
- Accounting and taxation
- Business records
- Fraud prevention
- Dispute resolution
- Legal and regulatory compliance
Some transaction and business records may need to be retained for a longer period because of applicable tax, accounting, legal, or regulatory requirements.
When personal information is no longer required, we may delete, anonymise, or otherwise dispose of it in accordance with applicable law.
WooCommerce provides store administrators with settings for personal-data retention and personal-data removal, which can be configured according to the store’s requirements.
11. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
Depending on the nature of the information, our security measures may include:
- Access controls
- Password protection
- Secure website connections
- Restricted access to customer information
- Website security measures
- Payment security provided by payment service providers
- Monitoring and security measures
- Appropriate safeguards with service providers
However, no method of electronic storage or transmission over the Internet can be guaranteed to be completely secure.
12. DATA BREACHES
If we become aware of a personal data breach affecting personal information processed by us, we will take reasonable steps to investigate, contain, mitigate, and address the incident and make notifications where required under applicable law.
The DPDP framework contains requirements relating to reasonable security safeguards and personal data breach handling.
13. INTERNATIONAL DATA PROCESSING
Some third-party service providers used by our Website may process information outside India.
For example, certain payment, cloud, analytics, advertising, hosting, communication, or technology providers may operate infrastructure outside India.
Where personal information is processed or transferred outside India, we will take steps as required by applicable Indian law and regulations.
14. THIRD-PARTY WEBSITES AND SERVICES
Our Website may contain links to third-party websites or services.
These may include payment providers, social media platforms, courier services, or other external websites.
Once you leave our Website or interact directly with a third-party service, that third party’s privacy policy and terms may apply.
We are not responsible for the privacy practices, security, or content of third-party websites or services.
15. CHILDREN’S PRIVACY
Our Website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If we become aware that personal information has been collected from a child in violation of applicable requirements, we will take reasonable steps to address the situation in accordance with applicable law.
16. DO NOT TRACK
Certain browsers provide a “Do Not Track” feature.
Our Website may not respond to all such browser signals.
You may control certain cookies and tracking technologies through your browser or device settings.
17. YOUR RESPONSIBILITY FOR ACCOUNT INFORMATION
If you create an account on our Website, you are responsible for keeping your login credentials confidential.
Please notify us promptly if you believe that your account has been accessed without your authorisation.
We will not be responsible for losses resulting from your failure to maintain the confidentiality of your account credentials, except where otherwise required by applicable law.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
- Changes in our business
- Changes to our Website
- Changes in technology
- Changes in our service providers
- Changes in applicable laws
- Changes in regulatory requirements
When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.
We encourage you to periodically review this page.
19. GRIEVANCE REDRESSAL AND PRIVACY CONTACT
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us.
Rovadik
Business Structure: Sole Proprietorship
Business Address:
119/501, Darshanpurva,
Kalpi Road, Kanpur,
Uttar Pradesh, India
Email: rovadikglobal@gmail.com
Website: www.rovadik.com
Privacy / Grievance Contact
Email: rovadikglobal@gmail.com
Please include sufficient information in your request to allow us to understand and respond to your concern.
We may request reasonable information to verify your identity before processing certain privacy requests.
20. GOVERNING LAW
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute relating to this Privacy Policy shall be subject to the applicable jurisdiction of courts in India, subject to applicable law.