TERMS OF SERVICES

Welcome to www.rovadik.com (“Website”), operated by Rovadik, a sole proprietorship based in Kanpur, Uttar Pradesh, India.

Throughout these Terms & Conditions, the words “Rovadik”, “we”, “us”, and “our” refer to the operator of the Website.

By accessing, browsing, registering on, or purchasing products through our Website, you agree to be bound by these Terms & Conditions (“Terms”).

Please read these Terms carefully before using our Website. If you do not agree with any part of these Terms, you should not use the Website or purchase products from us.

These Terms should be read together with our:

Privacy Policy
Shipping & Delivery Policy
Cancellation, Return & Refund Policy
Any other policies published on our Website

Our Website is operated using WordPress and WooCommerce as our e-commerce platform.

1. ELIGIBILITY AND USE OF THE WEBSITE

By using this Website, you represent that:

You are legally capable of entering into a binding agreement under applicable law; and
The information you provide to us is accurate and complete.

If you are using the Website on behalf of another person or organisation, you represent that you have the authority to accept these Terms on their behalf.

You agree to use the Website only for lawful purposes and in accordance with these Terms.

2. ONLINE STORE TERMS

You agree not to use our products or Website:

For any unlawful or fraudulent purpose
To violate any applicable law or regulation
To infringe the rights of Rovadik or any third party
To attempt unauthorised access to our Website or systems
To introduce viruses, malware, malicious code, or harmful material
To interfere with the security or operation of the Website
To submit false or misleading information
To impersonate another person or entity

We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been violated.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours, prices, and other information displayed on our Website are accurate.

However, minor variations may occur.

Product appearance

Actual product colours may vary slightly depending on:

Your device
Monitor or screen settings
Lighting conditions
Photography conditions
Manufacturing variations

Images displayed on the Website are intended to provide a reasonable representation of the product and may not always reflect the exact colour or appearance of the product received.

Product specifications

Product specifications, materials, designs, dimensions, colours, packaging, and availability may change from time to time.

Where such changes are necessary, we may update the relevant product information.

4. PRODUCT AVAILABILITY

All products are subject to availability.

We reserve the right to:

Limit the quantity of products available for purchase
Discontinue products
Change product specifications
Restrict sales to certain locations where legally or operationally necessary
Cancel an order where a product is unavailable

If we are unable to fulfil an order that you have already paid for, we will provide an appropriate refund in accordance with our applicable refund policy.

5. PRICES

All product prices displayed on the Website are in Indian Rupees (₹) unless otherwise stated.

Applicable taxes, shipping charges, discounts, or other charges will be displayed at checkout or otherwise communicated to you, where applicable.

We reserve the right to change product prices at any time.

However, changes in price will not ordinarily affect an order that has already been accepted and confirmed, except where an obvious pricing or technical error has occurred or where otherwise permitted by applicable law.

6. ORDERS AND ORDER ACCEPTANCE

When you place an order on our Website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication channel.

An order confirmation does not necessarily mean that the order has been finally accepted in every circumstance.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including circumstances involving:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Duplicate or unusually large orders
Incorrect or incomplete customer information
Delivery restrictions
Technical errors
Payment-related issues
Other circumstances permitted under applicable law

If we cancel an order for which payment has already been received, we will initiate an appropriate refund.

7. ACCURACY OF CUSTOMER INFORMATION

You agree to provide accurate, complete, and current information when placing an order.

This includes:

Name
Mobile number
Email address
Billing address
Shipping address
PIN code
Payment information where applicable

You are responsible for ensuring that your delivery information is correct.

Rovadik will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer, subject to applicable law.

If you discover an error in your order information, please contact us as soon as possible.

8. PAYMENT

We may offer multiple payment methods through third-party payment service providers.

Depending on availability, these may include:

Razorpay
Cashfree
PayU
PhonePe
Stripe
UPI
Debit/Credit Cards
Net Banking
Other supported digital payment methods
Cash on Delivery (where available)

Payment processing may be handled by the relevant payment service provider.

Rovadik does not generally store complete credit card numbers, CVV numbers, UPI PINs, banking passwords, or similar sensitive payment credentials on its own servers.

Payment transactions may be subject to the terms, conditions, privacy policies, and security procedures of the relevant payment provider.

9. CASH ON DELIVERY

Cash on Delivery (“COD”) may be available only for selected products, locations, or orders.

We may impose reasonable restrictions on COD orders, including:

Maximum order value
Delivery location restrictions
Customer order history
Product availability
Serviceability of the delivery location

We reserve the right to refuse or cancel COD orders where reasonably necessary.

Repeated refusal to accept COD deliveries may result in restrictions on future COD orders.

10. SHIPPING AND DELIVERY

We aim to dispatch and deliver orders within the estimated delivery period communicated on our Website or during checkout.

Estimated delivery times are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

Courier delays
Weather
Natural disasters
Transportation disruptions
Strikes
Government restrictions
Incorrect address information
Remote or non-serviceable locations
Public holidays
Other circumstances outside our reasonable control

For more information, please refer to our Shipping & Delivery Policy.

11. CANCELLATION, RETURNS, REPLACEMENTS AND REFUNDS

Orders may be cancelled, returned, replaced, or refunded only in accordance with our applicable Cancellation, Return & Refund Policy.

The eligibility of a product for return or replacement may depend on:

Product category
Condition of the product
Time period within which the request is made
Reason for return
Whether the product has been used
Whether tags, packaging, or accessories are intact
Other conditions specified in our Return Policy

Nothing in these Terms is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded or restricted under applicable Indian law.

12. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that is:

Damaged
Defective
Different from the product ordered
Missing required components

please contact us within the period specified in our Return/Refund Policy.

We may request photographs, videos, packaging information, order details, or other reasonable information to assess the issue.

Where a product is found to be defective, damaged, incorrectly supplied, or otherwise eligible for remedy under applicable law or our policies, we will provide an appropriate remedy such as replacement, repair, refund, or other applicable resolution.

13. THIRD-PARTY SERVICES

Our Website may use third-party services to operate our business.

These may include:

Payment gateways
Courier and logistics providers
Website hosting providers
Analytics providers
Advertising platforms
Communication services
Security services
Technology and software providers

Your use of certain third-party services may also be subject to their respective terms and policies.

We are not responsible for the independent acts, omissions, policies, or technical failures of third-party service providers, except to the extent required by applicable law.

14. THIRD-PARTY LINKS

Our Website may contain links to third-party websites or services.

These links may be provided for convenience or additional information.

We do not control third-party websites and are not responsible for their:

Content
Availability
Privacy practices
Security
Products or services
Terms and conditions

You should review the terms and privacy policies of third-party websites before using them.

15. USER ACCOUNTS

If you create an account on our Website, you are responsible for:

Maintaining the confidentiality of your login credentials
Providing accurate account information
Updating your information when necessary
Preventing unauthorised access to your account

You should notify us promptly if you believe that your account has been compromised.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, unlawful, or unauthorised activities.

16. REVIEWS, COMMENTS AND USER CONTENT

If our Website allows you to submit reviews, comments, photographs, feedback, or other content (“User Content”), you remain responsible for the content you submit.

You agree that your User Content will not:

Be unlawful
Be defamatory or misleading
Infringe another person’s copyright, trademark, privacy, or other rights
Contain malicious software
Contain obscene or abusive material
Impersonate another person
Contain false information intended to mislead customers
Promote unlawful activities

By submitting User Content, you grant Rovadik a non-exclusive, royalty-free permission to use, reproduce, display, publish, or distribute that content for legitimate business purposes, including displaying customer reviews on our Website or marketing channels, subject to applicable law.

We may remove User Content that violates these Terms or applicable law.

We do not guarantee that User Content submitted by users is accurate or reliable.

17. INTELLECTUAL PROPERTY

All content appearing on the Website, unless otherwise stated, is owned by or licensed to Rovadik.

This may include:

Brand names
Logos
Product photographs
Product descriptions
Graphics
Images
Videos
Website design
Text
Icons
Illustrations
Page layouts
Software and other materials

You may not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

Unauthorised use of our intellectual property may result in appropriate legal action.

18. PROHIBITED ACTIVITIES

You agree not to use our Website to:

Violate any applicable law or regulation.
Commit or facilitate fraud.
Attempt to gain unauthorised access to our Website or systems.
Introduce viruses, malware, ransomware, or other harmful code.
Scrape, crawl, copy, or systematically extract Website content without permission.
Interfere with Website security or functionality.
Use automated systems to place fraudulent or abusive orders.
Submit false information.
Impersonate another individual or business.
Infringe intellectual property rights.
Collect personal information belonging to other users without authorisation.
Circumvent Website security measures.
Engage in activities that may damage, overload, or disrupt the Website.

We reserve the right to restrict or terminate access to the Website where we reasonably believe prohibited activity has occurred.

19. ACCURACY OF INFORMATION

We make reasonable efforts to maintain accurate and up-to-date information on the Website.

However, there may occasionally be:

Typographical errors
Pricing errors
Product description errors
Availability errors
Technical errors
Incorrect images
Inaccurate shipping estimates

We reserve the right to correct such errors and update information.

If an obvious error has resulted in an incorrect order price or product information, we may contact you and provide appropriate options, including cancellation and refund where applicable.

Nothing in this section is intended to limit any rights available to consumers under applicable law.

20. WEBSITE AVAILABILITY

We attempt to keep the Website available and functioning properly.

However, we do not guarantee that the Website will always be:

Available
Uninterrupted
Error-free
Completely secure
Free from technical issues

The Website may occasionally be unavailable because of:

Maintenance
Software updates
Server problems
Network problems
Security incidents
Third-party service failures
Circumstances beyond our reasonable control

21. DISCLAIMER

To the maximum extent permitted by applicable law, information and Website services are provided on an “as available” basis.

We do not guarantee that:

The Website will always operate without interruption;
Every Website feature will always be available;
Website information will always be completely error-free; or
Technical defects will always be immediately corrected.

However, nothing in these Terms is intended to exclude, restrict, or limit any warranty, consumer right, statutory remedy, or liability that cannot legally be excluded or limited under applicable Indian law.

22. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Rovadik shall not be liable for indirect, incidental, special, or consequential losses arising from your use of the Website.

This may include losses arising from:

Temporary Website unavailability
Third-party service interruptions
Delivery delays caused by circumstances outside our reasonable control
Technical problems
Unauthorised access caused by circumstances beyond our reasonable control

However, nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law, including applicable consumer protection laws.

For products purchased from us, our liability and remedies will be subject to applicable law and our applicable policies relating to returns, replacements, refunds, and warranties.

23. FORCE MAJEURE

We shall not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Floods
Earthquakes
Fires
Epidemics or pandemics
War
Terrorism
Government restrictions
Strikes
Transportation disruptions
Internet or telecommunications failures
Power failures
Courier or logistics disruptions
Other events beyond our reasonable control

Where reasonably possible, we will take appropriate steps to minimise the impact of such events.

24. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your:

Material breach of these Terms
Unlawful use of the Website
Fraudulent activities
Infringement of third-party rights
Misuse of the Website
Violation of applicable law

This provision does not limit any rights or remedies available to consumers under applicable law.

25. PRIVACY

Your use of our Website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, process, and share personal information.

By using the Website, you acknowledge that you have read our Privacy Policy.

26. CONSUMER RIGHTS

Nothing in these Terms is intended to take away or reduce any statutory rights or remedies available to consumers under applicable Indian law.

Where there is any conflict between these Terms and a mandatory requirement of applicable law, the mandatory legal requirement shall prevail to the extent of the conflict.

The Website and our e-commerce activities are subject to applicable Indian consumer protection and e-commerce requirements, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as applicable. The Department of Consumer Affairs lists both the Act and E-Commerce Rules among the applicable consumer-protection framework.

27. GRIEVANCE REDRESSAL

If you have a complaint or grievance relating to:

An order
Product quality
Delivery
Payment
Return or refund
Website use
Privacy
Any other service-related issue

please contact us using the details below.

Rovadik
Business Structure: Sole Proprietorship
Address:
119/501, Darshanpurva,
Kalpi Road, Kanpur,
Uttar Pradesh, India

Email: rovadikglobal@gmail.com

We will make reasonable efforts to acknowledge and resolve complaints within the timelines required by applicable law.

Where a specific grievance officer or designated contact is required under applicable law, the relevant details will be provided on the Website.

28. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India.

Nothing in these Terms prevents a consumer from exercising rights available under applicable consumer protection laws or approaching a competent consumer forum/commission or other authority as permitted by law.

Subject to applicable law, courts having appropriate jurisdiction in Kanpur, Uttar Pradesh shall have jurisdiction over disputes arising from these Terms.

29. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be modified or limited to the minimum extent necessary to make it enforceable, where legally permissible.

The remaining provisions shall continue to remain in effect.

30. WAIVER

If we do not immediately enforce a provision of these Terms, that does not mean that we have waived our right to enforce that provision later.

Any waiver must be expressly made by us.

31. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping & Delivery Policy, Cancellation/Return/Refund Policy, and other policies expressly incorporated into these Terms, constitute the agreement governing your use of the Website and purchase of products from us, subject to applicable law.

32. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect:

Changes in our business
Changes to our Website
New products or services
Changes in technology
Changes in payment or delivery services
Changes in applicable laws or regulations

The updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of the Website after updated Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

33. CONTACT INFORMATION

For questions regarding these Terms & Conditions, please contact: