SHIPPING POLICY
At Rovadik, we are committed to delivering your orders safely and within the estimated delivery time communicated at the time of purchase.
This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through www.rovadik.com.
1. WHERE DO WE DELIVER?
We currently offer delivery services across India, subject to the serviceability of the delivery location and availability of our courier partners.
Delivery availability may vary depending on:
- PIN code
- Product
- Courier availability
- Remote or restricted locations
- Temporary logistics restrictions
If your location is not serviceable, we may contact you to request an alternative delivery address or cancel the order and process an applicable refund.
2. ORDER PROCESSING TIME
After you successfully place an order, we generally require 1–3 business days to process and prepare the order for dispatch.
Order processing may include:
- Order verification
- Payment confirmation
- Product quality checking
- Packaging
- Generating shipping documentation
- Handover to the courier partner
Orders placed on weekends or public holidays may begin processing on the next business day.
During sales, promotional periods, holidays, or periods of unusually high order volume, processing may take longer.
If there is a significant delay in processing your order, we may contact you using the contact information provided at the time of purchase.
3. SHIPPING & DELIVERY TIME
Once your order has been dispatched, the estimated delivery time will generally depend on your location and the courier service available.
Estimated delivery timelines
| Location | Estimated Delivery |
|---|---|
| Major cities / metro areas | 2–5 business days |
| Other cities and towns | 3–7 business days |
| Remote / difficult-to-service locations | 5–10 business days |
These are estimated delivery times and not guaranteed delivery dates.
Actual delivery times may vary depending on the courier partner, destination, weather, local transportation, public holidays, and other circumstances beyond our reasonable control.
The estimated delivery time displayed during checkout or communicated with your order will take precedence where applicable.
4. SHIPPING CHARGES
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Depending on the product, order value, location, or promotional offer, we may offer:
- Free shipping
- Flat-rate shipping
- Location-based shipping
- Product-specific shipping charges
Any applicable shipping charges will be communicated to you before payment is completed.
5. ORDER TRACKING
Once your order has been dispatched, we may provide a tracking number or tracking link through:
- SMS
- Customer account
- Order confirmation/update
- Other available communication channels
You can use the tracking information to check the status of your shipment.
Please note that tracking information may take some time to become active after the courier receives the shipment.
6. COURIER PARTNERS
We may use different courier and logistics companies depending on:
- Delivery PIN code
- Product size and weight
- Shipping service availability
- Delivery speed
- Courier serviceability
- Operational requirements
We may change courier partners at our discretion.
The courier partner used for a particular order may therefore vary from order to order.
7. CASH ON DELIVERY ORDERS
Cash on Delivery (“COD”) may be available for selected products and delivery locations.
For COD orders:
- The order may be subject to verification before dispatch.
- We may contact you to confirm your order.
- Please ensure that someone is available to receive and pay for the order.
- The exact COD amount payable will be communicated with your order.
- Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD availability.
COD availability may be withdrawn or restricted for certain PIN codes, products, order values, or customers.
8. MULTIPLE ITEMS IN ONE ORDER
If your order contains multiple products, we may ship the products:
- Together in one package; or
- In multiple packages.
This may happen because products have different packaging requirements, stock locations, dispatch schedules, or logistical considerations.
If your order is split into multiple shipments, you may receive separate tracking information.
You will not be charged an additional shipping fee simply because we choose to split an order into multiple packages, unless the additional charge was clearly disclosed and accepted at checkout.
9. DELIVERY ATTEMPTS
Our courier partners may make multiple delivery attempts depending on their operational policies.
To avoid delivery failure, please ensure that:
- Your name is correctly provided
- Your mobile number is active
- Your shipping address is complete
- Your PIN code is correct
- Someone is available to receive the package
The courier partner may contact you by telephone or other available means during delivery.
10. INCORRECT OR INCOMPLETE ADDRESS
Customers are responsible for providing an accurate and complete shipping address.
This should include, where applicable:
- Name
- House/Flat number
- Building/Street
- Locality
- City
- State
- PIN code
- Active mobile number
If an order cannot be delivered because of an incorrect, incomplete, or invalid address provided by the customer, additional delivery attempts or re-shipping may be subject to additional charges where applicable.
If the package is returned to us because delivery could not be completed due to incorrect information or repeated failed delivery attempts, please contact us at rovadikglobal@gmail.com.
Any refund or re-shipment will be handled in accordance with our applicable Cancellation, Return & Refund Policy.
11. DELAYED DELIVERIES
Although we work with our logistics partners to deliver orders within the estimated timeframe, delivery delays may occasionally occur.
Delays may result from:
- Heavy shipment volumes
- Weather conditions
- Natural disasters
- Road or transportation disruptions
- Public holidays
- Strikes
- Government restrictions
- Courier operational issues
- Incorrect address information
- Remote delivery locations
- Security restrictions
- Other circumstances outside our reasonable control
If your order is delayed, please check the tracking information first.
If the tracking information has not been updated for an unusually long period, you may contact us at rovadikglobal@gmail.com and we will reasonably assist you in checking the shipment status.
12. LOST OR MISPLACED SHIPMENTS
If your order appears to have been lost during transit, please contact us.
We may coordinate with the relevant courier partner to investigate the shipment.
Depending on the outcome of the investigation and the circumstances of the case, we may provide an appropriate resolution, which may include:
- Re-shipment
- Replacement
- Refund
- Other appropriate remedy
Any resolution will be subject to applicable law and our Cancellation, Return & Refund Policy.
13. SHIPMENT MARKED “DELIVERED” BUT NOT RECEIVED
If the courier tracking system shows that your order has been delivered but you have not received it, please contact us as soon as possible at:
We may ask you to:
- Confirm your delivery address
- Check with family members, neighbours, security personnel, or reception
- Confirm whether the courier contacted you
- Provide any relevant information required to investigate the delivery
We may also contact the courier partner to investigate the matter.
14. DAMAGED PACKAGES
Please inspect the package when you receive it.
If the outer package appears significantly damaged, opened, tampered with, or otherwise compromised, where reasonably possible:
- Take photographs/videos of the package before opening it.
- Open the package carefully.
- Take photographs/videos of the product and packaging.
- Contact us as soon as reasonably possible.
Please send the relevant photographs/videos and your order details to:
This information may help us investigate the issue with our courier partner and determine the appropriate resolution.
Nothing in this section limits any rights available to you under applicable consumer law.
15. WRONG OR MISSING PRODUCT
If you receive:
- A product different from what you ordered; or
- A product/component missing from your order,
please contact us as soon as possible after receiving the shipment.
Please provide:
- Order number
- Photographs of the received product
- Photographs of the packaging
- Description of the issue
After verification, we will provide an appropriate resolution in accordance with our Return/Refund Policy and applicable law.
16. DELIVERY TO THIRD PARTIES
If you provide an address where someone other than you will receive the package, you authorise delivery to that address.
Once the shipment has been successfully delivered to the specified delivery address and acknowledged by the recipient or recorded as delivered by the courier, we may consider the delivery completed, subject to applicable law and any investigation required in case of a delivery dispute.
17. CHANGES TO SHIPPING ADDRESS
If you need to change your shipping address after placing an order, contact us as soon as possible at:
We will try to accommodate the request if the order has not yet been dispatched.
Once an order has been dispatched, changing the delivery address may not be possible.
18. INTERNATIONAL ORDERS
At present, our standard shipping service is intended primarily for deliveries within India.
If we introduce international shipping in the future, international orders may be subject to additional terms relating to:
- Customs duties
- Import taxes
- Customs clearance
- International shipping charges
- Destination-country regulations
- Delivery timelines
Such charges and requirements will be communicated where applicable before or during checkout.
19. SHIPPING PROMOTIONS
From time to time, we may offer promotions such as:
- Free shipping
- Discounted shipping
- Product-specific shipping offers
- Minimum-order-value-based free shipping
Promotional shipping offers may be subject to specific terms and conditions communicated at the time of the promotion.
We reserve the right to modify or discontinue promotional shipping offers, subject to applicable law.
20. REFUNDS RELATING TO SHIPPING
Where an order is cancelled, returned, or refunded, the treatment of shipping charges will depend on the circumstances of the order and our Cancellation, Return & Refund Policy, subject to applicable law.
Where a product is defective, damaged, incorrect, or otherwise eligible for a remedy under applicable law, we will handle applicable shipping costs in accordance with the circumstances of the case and applicable law.
21. CUSTOMER RESPONSIBILITY
To help us deliver your order successfully, please ensure that:
- Your contact details are accurate.
- Your delivery address is complete.
- Your PIN code is correct.
- Your phone number is active.
- You are available to receive the shipment.
- COD orders are accepted when placed.
- You promptly respond to reasonable delivery-related communications.
22. CONTACT US
For questions regarding shipping or delivery, please contact us:
Rovadik
Business Structure: Sole Proprietorship
Address:
119/501, Darshanpurva,
Kalpi Road, Kanpur,
Uttar Pradesh, India
Email: rovadikglobal@gmail.com
Website: www.rovadik.com